CONTACT US
Looking for immediate answers?
Check out our FAQs page for quick solutions to common questions such as:
How can I track my order?
Once we send out your package, you will receive an order confirmation email with a tracking code. You can use this code to follow your order’s journey online until it arrives at your doorstep.
How do I clean my mousepad?
Our mousepads are hand-washable and easy to clean. We recommend washing them with lukewarm water and natural soap. Please avoid using harsh chemicals or very hot water, as this can damage the material. Gently wash the surface without scrubbing aggressively with sponges or brushes to avoid damaging the fabric.
Can I change or cancel my order?
Once production has started, we are unable to cancel or modify the order, and the sale becomes final. If you wish to cancel or change your order, please contact us within 2 hours of placing it. If production has not yet begun, we can fulfill your request.
Do you offer custom designs?
Yes, we offer custom designs. For a price quotation, please contact us through the contact form on our “Custom” page. If you already have a design, be sure to include it so we can provide the most accurate quote.
How fast will my order arrive?
We ship all orders directly from Estonia. Delivery times depend on your location:
- Baltic & Nordic countries: usually 2–4 business days
- Most of Central Europe: about 4–7 business days
- Southern & Western Europe: around 5–9 business days
What is your return policy
If your product arrives faulty, please contact us through our this page, and we’ll work with you to resolve the issue. As all of our products are made to order, refunds and returns are handled on a case-by-case basis. Please note that we cannot accept returns caused by customer error (such as incorrect information provided during the order process).
Get in touch
We typically reply within 24–48 hours, all week round!
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Have a question about your order, our products, or anything else? We’d love to hear from you!
Sander Treumuth
CEO & Executive Director
📧 sander@mousepadstore.eu
Enri Piisner
CEO & Executive Director
📧 enri@mousepadstore.eu
